A couple of days ago I got an email from Amazon telling me the Phillips Senseo coffee maker, (one of the fancy put a pod in for each cup thingy), is defective and being recalled. Today I call the recall line and got told that yes, mine is in the recall and that they would be replacing it with the basic black model. Now mine isn't the basic black model, it's the LED, silver with multiple brew options! So I explained this and was told, hmmm, sorry we're only replacing them with the basic model. It's a bit like saying, I'm sorry we messed up, potentially exposed you to injury by buying our shiny new Ferrari, here's a Fiat to replace it! Their catch phrase is Sense and Simplicity... well there's certainly some simpletons there with no sense!
Will they throw in some coffee pods to make up the difference?
ReplyDeleteI would rather have the fancy dancy machine I bought in the first place.
ReplyDeleteI'm sure this will entice you to buy another Phillips product in your lifetime. Short sided and silly way to handle the situation. They should know better.
ReplyDeleteHi Mal,
ReplyDeleteSorry about all this ... sounds like in the end you'll get the fancy dancy machine afterall, but not sure why they didn't offer that in the first place.
Best,
Marty
The power of Marty, thanks for hooking me up :)
ReplyDelete